FunTOUR (hereinafter referred to as "the Brand") is operated by Fontrip Technology Co., Ltd. (hereinafter referred to as "the Company" or "we"). We are committed to protecting your personal data and privacy. This Privacy Policy (hereinafter referred to as "the Policy") applies to this website.
I. Collection, Processing, and Utilization of Personal Data
- Name of Collection Agency: Fontrip Technology Co., Ltd. (FunTOUR Brand).
- Purposes of Collection: Performance of contractual obligations (including but not limited to ticket sales, consumer and member services, and management), handling of customer opinions, accounting and auditing, compliance with legal obligations, emergency response, online shopping, advertising, statistics and analysis, service quality improvement, and provision of personalized services.
- Legal Basis for Collection and Processing:
- Necessity for Contract Performance: To provide booking and ticketing services and fulfill our contract with you.
- Based on Your Consent: When you register an account under our Terms of Service.
- Compliance with Legal Obligations: Requirements from authorities, security checks, or tax audits.
- Legitimate Interests: To improve service quality, respond to safety incidents, or for litigation purposes, within the limits of proportionality.
- Protection of Interests or Emergencies: To ensure your personal safety in the event of medical or security emergencies during a trip.
- Categories of Personal Data: We collect, process, and utilize the following types of personal data:
- Personal Information: Name and nationality.
- Contact Information: Phone number and email address.
- Travel Information: Itineraries, order numbers, package tours, or other arrangement details.
- Financial Information: Electronic payment info, payment card info (including name, card number, expiry date, etc.).
- Member Information: Account details and consumption records.
- Technical Information: Browsing behavior on this site or app, including IP address, device info, session data, interaction events, browser type, cookies, clickstream data, location, travel preferences, and usage history.
- Retention Period: Your data will be stored based on the longest of the following periods:
- The statutory retention period required by law.
- The retention period specified in individual contracts.
- The retention period necessary for business operations.
- The duration of government/judicial investigations or litigation.
- The date the website ceases to provide services.
- Storage Area: Data is stored within Taiwan. For business needs (e.g., international cloud services or overseas partners), data may be transferred abroad. We will ensure compliance with Taiwan’s Personal Data Protection Act and related regulations.
- Utilization Area: Within Taiwan (including Taiwan, Kinmen, Penghu, and Matsu).
- Utilization Targets:
- Partners: We share device and service usage info with business partners under confidentiality agreements to facilitate payments or service fulfillment.
- Social Media: Info shared via third-party social media is governed by their respective privacy policies.
- Fraud Detection Companies: Third parties assisting in preventing fraudulent activities.
- Other Third Parties: Parties assisting with website features, targeted ads, or management tools.
- Utilization Method: Collection, processing, and utilization via automated or non-automated means (e.g., electronic documents, hard copies, etc.).
II. Rights and Methods for Data Subjects
- You may exercise the following rights regarding your personal data: Inquiry, access, requesting copies, supplementation, correction, requesting to stop collection/processing/utilization, or requesting deletion.
- To exercise these rights, please email service@fontrip.com.tw or call +886-3-5910052 during business hours (Mon-Fri 09:00–12:00, 13:00–17:00).
III. Use of Cookies
Cookies are used to record website activity to optimize your experience. You can adjust browser settings to block cookies, though this may limit website functionality.
IV. Data Protection
We use SSL encryption, firewalls, and antivirus systems. Please keep your account and password secure. Internet transmission is not entirely secure; you assume risks during transmission.
V. Sharing Data with Third Parties
We do not sell, rent, or trade your data unless required by law or with your consent.
VI. Protection of Minors
Minors must have the consent of a legal guardian to provide personal data.
VII. Amendments to the Policy
The Company may revise this Policy periodically. Changes take effect upon publication without separate notice.