To protect your rights, please read the following instructions carefully before applying for a refund:
1. Refund and Cancellation Policy
The refund and cancellation rules for each tour bus product are subject to the refund policy stated on the respective product page. Please make sure to review the specific refund terms before purchasing or applying for a refund.
2. Validity and Usage
Tour bus services must be used within their validity period. If you are unable to use the service at the designated time due to personal reasons, refunds, compensation for price differences, or re-provision of the service will not be available.
3. Refund Application and Processing Time
Once a refund request is submitted, our customer service staff will manually review and process the refund according to the refund policy of each product. The process takes approximately 5 working days. After the refund has been processed, a “Refund Request Processed” notification will be sent to your email, specifying the refund amount.
4. Refund Method and Crediting Time
In principle, the refund will be credited back to the original credit card account used for payment. The actual crediting date depends on the billing cycle of your issuing bank and may appear on your current or next credit card statement. For the actual refund status, please contact your issuing bank directly.
If you paid via LINE Pay and the refund request has exceeded the period during which LINE Pay can process a direct refund reversal (more than 60 days from the payment date), the refund must be processed manually by bank transfer. Please provide a copy of your bankbook cover and your order number, and send them to our customer service email at service@fontrip.com.tw. After our customer service staff confirm that the refund conditions are met, we will assist with the bank transfer refund process. The processing time is approximately 30 working days, and the actual crediting time is subject to the bank’s processing schedule.
5. Other Notices
Actual refund conditions are subject to the refund policy stated on each product page. For reservation-based products, please pay special attention to the details on the product introduction page.